Request OTP to unlock the suspended account

When your account is suspended, there may be 3 reasons;

1. You are not logged in or inactive in CTMS for more than 30 days
2. You entered the wrong password for 5 times when logging in
3. Your account has been suspended by the CTMS administrator in your company

To be able to access and login to CTMS again, follow the steps below

Click the link click here, on the suspend notification at the top

Click on “SEND OTP CODE TO MY EMAIL” button

Open your email and look for the email from CTMS

Copy the OTP CODE

Back to CTMS and paste the OTP code and then click SUBMIT OTP

Your account successfully unlocked!, now you able to login to CTMS again.