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How to reset 2FA

  • Home
  • Knowledge Base
  • User Profile Management
  • How to reset 2FA

Introduction

  • How to Resend Email Validation
  • Add CTMS shortcut to Home Screen (Mobile)
  • Clear cache & cookies
  • How to Login CTMS
  • Getting Started

User Interface and Accessibility

  • How to Select Project

User Profile Management

  • Subscribe CTMS Notification
  • New login CTMS with email and login name
  • How to reset 2FA
  • Invalid passcode 2FA Troubleshooting
  • How to Activate 2FA
  • Forgot Password
  • How to Create New User Account

CTMS

  • How to Use Filter Date Type Inspection In RERTO Record Page

Admin Modules

  • How to Change Email or Update Email User
  • Project Role Permission
  • How to Setting up the Project Roles
  • Create new project
  • How to Change Company Profile
  • Bulk upload Staff
  • Check Project Assignment
  • Unlocking a suspended user
  • Request OTP to unlock the suspended account
  • Termination of the user
  • How to Assign/Unassign User Project
  • Assign/unassign worker to Project
  • How to Change Company Profile
  • Generate Staff to CTMS User

Permit to Work Module

  • Search Prerequisite (LOA, RA, & SWP)
  • Completion of PTW
  • Duplicate PTW
  • Duplicate Tool Box Meeting
  • Selection of multiple attachments (LOA, RA, SWP, and Other Prerequisite)
  • Toolbox Meeting multiple select worker
  • PTW Submission
  • Submit Toolbox Meeting form
  • Bulk upload LOA (Letter of Appointment), RA (Risk Assessment), and SWP (Safe Work Procedure)
  • Change Project Status

Safety Inspection

  • Confirm and Conduct Inspection Request – Found Issue (by RE)
  • Submit Inspection Request by PE (Project Engineer)
  • Resubmit Inspection request by PE
  • Take corrective action by PE
  • Project Role for RERTO Inspection module
  • Download RERTO Inspection report
  • Single Download RERTO Inspection
  • Multiple Download RERTO Inspection

Site and Internal Inspections

  • Assign user to Project as Project Supervisor (Site Inspection)
  • Assign user to Project as Project Engineer (Site Inspection)
  • Submit Steel Reinforcement Bending Schedule
  • HSSE Inspection
  • Submit Reinforcement Inspection Checklist
  • Verifying the Site Inspection checklist
  • Submit Checklist for Formwork Inspection
  • Submit Concreting Checklist
  • Project Role for HSSE Inspection Module

Manpower Management

  • Worker Registration
  • Route to next user

Release Notes

  • CTMS Release Notes v2.32.0 – Checklist and PTW form update
  • CTMS Release Notes v2.32.0 – Checklist Update
  • CTMS Release Notes v2.32.0
  • CTMS Release Notes v2.26.1
  • CTMS Release Notes v2.25.0
  • CTMS Release Notes v2.22.0
  • CTMS Release Notes v2.21.0
  • CTMS Release Notes v2.20.0
  • CTMS Release Notes v2.28.1
  • CTMS Release Notes v2.27.0
  • CTMS Release Notes v2.19.0
  • CTMS Release Notes v2.18.1
  • CTMS Release Notes v2.14.9
  • CTMS Release Notes v2.13.1
  • CTMS Release notes v2.12.1
  • CTMS Release notes v2.7.1-2
  • CTMS Release notes v2.7.1-1
  • CTMS Release notes v2.7.1
  • CTMS Release notes v2.7.0
  • CTMS Release notes v2.6.15-1
  • CTMS Release notes v2.6.15
  • CTMS Release notes v2.6.14
  • CTMS Release notes v2.6.12
  • CTMS Release notes v2.6.17-1
  • CTMS Release notes v2.6.17
  • CTMS Release notes v2.6.16
  • CTMS Release notes v2.6.11
  • CTMS Release notes v2.6.10
  • CTMS Release notes v2.6.8
  • CTMS Release notes v2.6.7
  • CTMS Release notes v2.6.5
  • CTMS Release notes v2.6.3
  • CTMS Release notes v2.6.6
  • CTMS Release notes v2.6.2
  • CTMS Release notes v2.6.1
  • CTMS Release notes v2.6.0
  • CTMS Release notes v2.5.16

This tutorial is how to reset the user's 2FA (by an Administration user). If you lose your 2FA or lose your Smartphone, you can ask the CTMS admin at your company to help you reset your 2FA. 

  1. log in to CTMS as Admin user. 

 

  1. Click on User Management

  1. The user list will appear, click on the 3 dots button> Reset 2FA.

  1. Then this pop-up will appear, then click YES. 

  1. If successful, the 2FA status next to the username will be lost, and the user can reset his 2FA again.   

Next, the user needs to log in and set up his 2fa.

  • How to Activate 2FA – CTMS

This tutorial is how to reset the user's 2FA (by an Administration user). If you lose your 2FA or lose your Smartphone, you can ask the CTMS admin at your company to help you reset your 2FA. 

  1. log in to CTMS as Admin user. 

 

  1. Click on User Management

  1. The user list will appear, click on the 3 dots button> Reset 2FA.

  1. Then this pop-up will appear, then click YES. 

  1. If successful, the 2FA status next to the username will be lost, and the user can reset his 2FA again.   

Next, the user needs to log in and set up his 2fa.

  • How to Activate 2FA – CTMS
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© 2025 Magicsoft Asia Systems. All Rights Reserved.

Privacy Policy         Terms & Conditions

Magicsoft Logo

📍 2 Venture Dr, #24-01 Vision Exchange, Singapore 608526

199103693K

✉️ sales@magicosft-asia.com 

Vanda
  • Vanda Clinics
  • Vanda Care
  • Vanda Manager
  • Full Features
WSH-PEER
  • Audits
  • Project Management
  • Administrative
  • PTW Form
Collie
  • Attendance Module
  • Asset Tracking
  • ANPR
  • People Counting

© 2025 Magicsoft Asia Systems. All Rights Reserved.

Privacy Policy         Terms & Conditions