IT Technical Support

[CLOSED]

Jurong East

Responsibilities:

• Good learning skill, able to test and deploy new products and updates
• Handle customers’ inquiry and conduct troubleshooting based on customers’ feedback
• To gather product issues and communicate with technical team hence resolve the issues
• Demonstrate good knowledge for web-based solutions and Internet security issues
• Demonstrate sufficient networking and hardware installation and troubleshooting skills
• IT forum support – reply customer inquiry in the forum, feedback of technical as well as any other product-related issues
• Good communication and documentation skills
• Good time management and ability to prioritize tasks and plan for the best route

Requirements

• Diploma/ITE/Higher/Graduate Diploma in Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Preferably candidate specializing in Networking & IT related Technical Support or equivalent
• Good oral and written communication skills

Job Types: Contract, Permanent

Experience:

• Software engineering: 1 year (Preferred)
• IT technical support: 1 year (Preferred)

Interested candidates should send their resume to seg@magicsoft-asia.com