{"id":22666,"date":"2024-07-08T17:57:28","date_gmt":"2024-07-08T09:57:28","guid":{"rendered":"https:\/\/magicsoft-asia.com\/docs\/how-to-reset-2fa\/"},"modified":"2024-07-08T17:57:28","modified_gmt":"2024-07-08T09:57:28","password":"","slug":"how-to-reset-2fa","status":"publish","type":"docs","link":"https:\/\/magicsoft-asia.com\/zh\/docs\/user-profile-management\/how-to-reset-2fa\/","title":{"rendered":"\u5982\u4f55\u91cd\u7f6e 2FA"},"content":{"rendered":"<div>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; line-height: 1.5; color: rgb(66, 77, 87); font-size: 17px\">\u672c\u6559\u7a0b\u4ecb\u7ecd\u5982\u4f55\u91cd\u7f6e\u7528\u6237\u7684 2FA\uff08\u7531\u7ba1\u7406\u5458\u7528\u6237\u6267\u884c\uff09\u3002\u5982\u679c\u60a8\u4e22\u5931\u4e86 2FA \u6216\u4e22\u5931\u4e86\u667a\u80fd\u624b\u673a\uff0c\u60a8\u53ef\u4ee5\u8bf7\u516c\u53f8\u7684 CTMS \u7ba1\u7406\u5458\u5e2e\u52a9\u60a8\u91cd\u7f6e 2FA\u3002&nbsp;<\/p>\n<ol style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(66, 77, 87); font-size: 17px\">\n<li style=\"list-style-type: disc\">\u767b\u5f55\u5230&nbsp;<span style=\"box-sizing: border-box; font-weight: bolder\">\u8ba1\u7b97\u673a\u65ad\u5c42\u626b\u63cf&nbsp;<\/span>\u4f5c\u4e3a&nbsp;<span style=\"box-sizing: border-box; font-weight: bolder\">\u884c\u653f&nbsp;<\/span>\u7528\u6237\u3002&nbsp;<\/li>\n<\/ol>\n<\/div>\n<div>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; line-height: 1.5; color: rgb(66, 77, 87); font-size: 17px\">&nbsp;<img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/ctms\/how-to-reset-2fa\/fa0a2aef-2735-468e-96ce-84a55c49516f.png\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" \/><\/p>\n<ol style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(66, 77, 87); font-size: 17px\">\n<li style=\"list-style-type: disc\">\u70b9\u51fb&nbsp;<span style=\"box-sizing: border-box; font-weight: bolder\">\u7528\u6237\u7ba1\u7406<\/span><\/li>\n<\/ol>\n<\/div>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/ctms\/how-to-reset-2fa\/16c09b3b-f708-4c70-af30-badb348d5cd2.png\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" \/><\/p>\n<div>\n<div><\/div>\n<\/div>\n<div>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; line-height: 1.5; color: rgb(66, 77, 87); font-size: 17px\">\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; line-height: 1.5; color: rgb(66, 77, 87); font-size: 17px\">\n<ol style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(66, 77, 87); font-size: 17px\">\n<li style=\"list-style-type: disc\">\u5c06\u51fa\u73b0\u7528\u6237\u5217\u8868\uff0c\u5355\u51fb 3 \u4e2a\u70b9\u6309\u94ae&gt;&nbsp;<span style=\"box-sizing: border-box; font-weight: bolder\">\u91cd\u7f6e 2FA\u3002<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/ctms\/how-to-reset-2fa\/2fe1cdf6-6576-48d6-a8f9-28add99b0a64.png\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" \/><\/p>\n<div>\n<div>\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n<div>\n<ol style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(66, 77, 87); font-size: 17px\">\n<li style=\"list-style-type: disc\">\u7136\u540e\u4f1a\u51fa\u73b0\u8fd9\u4e2a\u5f39\u7a97\uff0c\u7136\u540e\u70b9\u51fb&nbsp;<span style=\"box-sizing: border-box; font-weight: bolder\">\u662f\u7684<\/span>.&nbsp;<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/ctms\/how-to-reset-2fa\/1152261b-aa18-4bd1-9c75-87f27a12640e.png\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" \/><\/p>\n<div>\n<div><\/div>\n<div>\n<ol>\n<li style=\"list-style-type: disc\">\u5982\u679c\u6210\u529f\uff0c\u7528\u6237\u540d\u65c1\u8fb9\u76842FA\u72b6\u6001\u5c06\u4e22\u5931\uff0c\u7528\u6237\u53ef\u4ee5\u518d\u6b21\u91cd\u7f6e\u4ed6\u76842FA\u3002&nbsp; &nbsp;<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/ctms\/how-to-reset-2fa\/1b54140f-b174-4bd2-a908-58b879ae90c9.png\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" \/><\/p>\n<div>\n<div>\n<div>\n<div><\/div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; line-height: 1.5; color: rgb(66, 77, 87); font-size: 17px\">\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; line-height: 1.5; color: rgb(66, 77, 87); font-size: 17px\">\n<h2 style=\"box-sizing: border-box; margin-top: 32px; margin-bottom: 16px; font-size: 24px; color: rgb(66, 77, 87)\"><span style=\"box-sizing: border-box\">\u63a5\u4e0b\u6765\uff0c\u7528\u6237\u9700\u8981\u767b\u5f55\u5e76\u8bbe\u7f6e\u4ed6\u76842fa\u3002<\/span><\/h2>\n<ul style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(66, 77, 87); font-size: 17px\">\n<li style=\"box-sizing: border-box; margin-bottom: 3px\"><a rel=\"noopener noreferrer\" href=\"https:\/\/help.magicsoft-asia.com\/portal\/en\/kb\/articles\/how-to-activate-2fa-vms\" target=\"_blank\" style=\"box-sizing: border-box; color: rgb(67, 132, 245); text-decoration-line: none; background-color: transparent\">\u5982\u4f55\u6fc0\u6d3b 2FA \u2013 CTMS<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<div><\/div>","protected":false},"excerpt":{"rendered":"<p>This tutorial is how to reset the user&#39;s 2FA (by an Administration user). If you lose your 2FA or lose your Smartphone, you can ask the CTMS admin at your company to help you reset your 2FA.&nbsp; log in to&nbsp;CTMS&nbsp;as&nbsp;Admin&nbsp;user.&nbsp; &nbsp; Click on&nbsp;User Management The user list will appear, click on the 3 dots button&gt;&nbsp;Reset [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[52],"doc_tag":[],"class_list":["post-22666","docs","type-docs","status-publish","hentry","doc_category-user-profile-management"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"This tutorial is how to reset the user&#039;s 2FA (by an Administration user). 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Click on User ManagementThe user list will appear, click on the 3 dots button&gt; Reset 2FA.Then this pop-up will"},"aioseo_meta_data":{"post_id":"22666","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"limit_modified_date":false,"created":"2024-07-08 09:58:42","updated":"2026-06-11 03:05:08","ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/magicsoft-asia.com\/zh\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/magicsoft-asia.com\/zh\/docs\/\" title=\"Knowledge Base\">Knowledge Base<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/magicsoft-asia.com\/zh\/docs-category\/user-profile-management\/\" title=\"User Profile Management\">User Profile Management<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tHow to reset 2FA\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/magicsoft-asia.com\/zh"},{"label":"Knowledge Base","link":"https:\/\/magicsoft-asia.com\/zh\/docs\/"},{"label":"User Profile Management","link":"https:\/\/magicsoft-asia.com\/zh\/docs-category\/user-profile-management\/"},{"label":"How to reset 2FA","link":"https:\/\/magicsoft-asia.com\/zh\/docs\/user-profile-management\/how-to-reset-2fa\/"}],"year_month":"2026-06","word_count":120,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"\u884c\u653f","author_nicename":"malik","author_url":"https:\/\/magicsoft-asia.com\/zh\/author\/malik\/"},"doc_category_info":[{"term_name":"User Profile Management","term_url":"https:\/\/magicsoft-asia.com\/zh\/docs-category\/user-profile-management\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/docs\/22666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/comments?post=22666"}],"version-history":[{"count":0,"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/docs\/22666\/revisions"}],"wp:attachment":[{"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/media?parent=22666"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/doc_category?post=22666"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/magicsoft-asia.com\/zh\/wp-json\/wp\/v2\/doc_tag?post=22666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}